Because of this experience, and another bad experience we had in Florida buying a used jeep, we decided to get the warranty. I've nearly tripled the miles that were originally on Kimmie without issue. She actually seems to enjoy the ride as much as I do.
My issue with West Coast Powersports is this. The company failed to process the extended warranty correctly, despite other payments going through correctly on my debit card (helmet, etc). The company failed to contact me for over 3 months in this regard. The bill, I was told by West Coast at the time, would go to collections. My bank has no record of them even attempting to collect these funds till the middle of May.
Andy, the general manager, failed to listen to me in this regard repeating that they had numerous failures trying to collect. He later admitted that the company did not have the correct authorization information. After I requested that he take one payment out and that I would pay off the balance with a money order within the week. He took two payments resulting in my account being frozen (My bank knows my history and personality. They assumed there was a problem when 2 payments came in a combined total of over $350 and froze the account as a fraud protection measure). He then refused to release the hold. My girlfriend, whose name also appears on the account, called him only to be insulted by him.
Not only is this extremely unprofessional but very upsetting to me. I have had nothing but warm fuzzy feelings for that dealership till this moment. I own my business and have been in the process of repairing my credit. If a payment due to me is not received in 30 days, I'm on the phone figuring out what went on. Now I will admit I was not keeping a close eye on my personal account as I do my business accounts, otherwise I would have realized there was an issue.
Jeff, the general manager, did finally contact me after I used the only tools that are available to the consumer. I reported him to groups like ripoffreports.com, the better business bureau, comments on the various motorcycle and scooter forums I belong to. Frankly I hate to turn negative. I hated to do this. But the consumer has very few weapons available to him any more.
Jeff did state, and I intend to request this be notarized on official company letterhead to protect myself, that the bill in question would not be sent to collections. On my end I plan to plan to pay it in full within the next few days. I still have not received a copy of the warranty as well.
After my dealings with Florida dealerships - only Jim Brown Chevy, where we have bought the Great Pumpkin, deserves praise - I am weary of any dealership now. I don't believe I will be doing any business in the future with West Coast powersports. Unless I have something under warranty that is.
At this point I'm not sure if I will be dealing with any Florida dealership in the future.
In the end it's a situation that could have been avoid. Something that should have been avoid. I was acting in good faith and do not like being treated like I am some doddering old fool. They don't like to have their name dragged through the mud. If Andy would have listened to me in the beginning this how ugly situation could have been avoided.
This issue appears to be resolved now. I'm still not completely satisfied sadly. I'm not sure if I could be at this stage of the game.
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